USER AGREEMENT

1. GENERAL PROVISIONS

1.1. Subject of the Agreement

1.1.1. This User Agreement (hereinafter “Agreement”) governs the terms of use for the service provided at app.imigo.ai (hereinafter “Service”) and the website https://imigo.ai/ (hereinafter “Website”). This Agreement is entered into between any individual or entity using the Service or Website (hereinafter “User”) and IMIGO INTELLIGENT INFORMATION TECHNOLOGY L.L.C., a limited liability company registered under the laws of the United Arab Emirates, with its registered office at Dubai Business Bay, The Binary by Omniyat, Office 1914-223 (hereinafter “IMIGO”).

The Service enables Users to access information generated using artificial intelligence technologies based on User queries or within the functionality of the Service. Generated Content is created automatically by artificial intelligence models trained on publicly available information.

1.1.2. Under this Agreement, IMIGO grants the User access to the Service, which IMIGO maintains and updates, and the User pays for access (license to use) the Service based on the selected Subscription Plan.

1.1.3. The Service is provided “as is.” IMIGO does not guarantee that the Service’s capabilities will meet the User’s goals or expectations, nor does it guarantee uninterrupted or error-free operation or constant availability. IMIGO is not liable for any mismatch between the Service’s functionality and the User’s expectations or for the User’s subjective evaluation of the Service. Such mismatches or negative evaluations do not constitute grounds for claiming that access to the Service was not provided.

1.1.4. Before accessing the Service, Users must review this Agreement. Accessing the Service in any form signifies the User’s full acceptance of the Agreement’s terms without limitation. If the User disagrees with any provision of the Agreement or is not legally entitled to enter into it, they must immediately cease using the Service and/or Website. The Agreement takes effect upon the User’s access to or use of the Service and remains in force for the duration of such use, provided the User complies with its terms. The current version of the Agreement is available at https://imigo.ai/terms.

1.1.5. By using the Service and Website, the User agrees that the Privacy Policy, available at https://imigo.ai/privacy-policy, forms an integral part of this Agreement.

1.1.6. This Agreement is a contract of adhesion under UAE law and is addressed to legally capable individuals and entities.

1.2. Definitions

1.2.1. Subscription: The User’s right to access the Service under the terms of IMIGO’s Subscription Plans.

1.2.2. Subscription Plan: The limits, conditions, and cost of using the Service as defined by IMIGO.

1.2.3. Account: A personalized section of the Service accessible to the User after registration and/or authentication.

1.2.4. User Credentials: Data about the User required for authentication and access to their Account and settings.

1.2.5. Linked Payment Method: An electronic payment method linked by the User to their Account.

1.2.6. Access to Account/Service: A combination of login and password used by the User to access their Account, confirming that actions performed via the Account are attributable to the User.

1.2.7. Website: A collection of web pages at https://imigo.ai/ containing text, graphics, images, photos, videos, and other intellectual property, enabling Users to apply for access to the Service.

1.2.8. User: An individual or entity with legal capacity to enter into this Agreement and who has completed the Service’s registration process.

1.2.9. Generated Content: Images, videos, or audio files created or modified using IMIGO’s artificial intelligence processes.

1.2.10. Query: A User’s request to the Service’s artificial intelligence algorithms to retrieve information or perform actions.

2. TERMS OF USE OF THE SERVICE AND WEBSITE

2.1. General Provisions

The User is solely responsible for their actions when using the Service, including any violations of third-party rights or applicable laws. The User may use the Service within the scope and duration of the selected Subscription Plan and only for its intended purpose. Access to Subscription features terminates upon expiration of the Subscription period.

The User is prohibited from:

2.1.1. Submitting Queries or bypassing Service restrictions to access:

• Illegal or prohibited content;
• Content advising on law circumvention or violating third-party rights;
• Unethical or offensive content;
• Content promoting hatred, discrimination, or defamation based on race, ethnicity, gender, religion, or other characteristics;
• Pornographic materials, including those involving minors;
• Content violating privacy rights, personal data, or restricted information (e.g., commercial, banking, medical, or family secrets);
• Content infringing intellectual property rights.

2.1.2. Disrupting the Service’s normal operation, including bypassing usage limits, sending automated queries, or causing functional failures.

2.1.3. Uploading or distributing illegal, harmful, defamatory, or unethical content via the Service or Website.

2.1.4. Violating third-party rights, including those of minors.

2.1.5. Misrepresenting identity or acting on behalf of others without authorization.

2.1.6. Uploading or distributing content without legal rights to do so.

2.1.7. Distributing unauthorized advertising, spam, or pyramid schemes via the Service.

2.1.8. Uploading malicious code, viruses, or tools for unauthorized access.

2.1.9. Unauthorized collection or storage of others’ personal data.

2.1.10. Disrupting the Service or Website’s functionality.

2.1.11. Facilitating violations of this Agreement’s restrictions.

2.1.12. Reproducing, selling, or using the Service or its content for commercial purposes without IMIGO’s permission.

2.1.13. Misrepresenting Generated Content as human-created work in contexts prohibiting AI use.

2.1.14. Violating applicable laws, including international regulations.

2.2. User Acknowledgments

The User acknowledges that:

2.2.1. IMIGO does not guarantee the generation of responses or the accuracy, reliability, or legality of Generated Content.

2.2.2. IMIGO is not responsible for the content of Queries or Generated Content, as generation is fully automated.

2.2.3. Users must independently verify the accuracy, reliability, and legality of Generated Content before use or distribution.

2.2.4. Generated Content does not reflect IMIGO’s opinions and should not be treated as advice.

2.2.5. Users bear all risks related to the use of Generated Content, including third-party rights violations.

2.2.6. The Service is for informational purposes and not for establishing legally significant facts or professional consultations.

2.2.7. The Service’s AI models may not always identify the source of training data.

2.2.8. IMIGO may amend this Agreement or impose additional restrictions or obligations at any time.

2.2.9. Generated Content may lack uniqueness and may overlap with content generated for other Users.

2.2.10. Users assume all risks associated with Generated Content.

2.2.11. Users may report issues with Generated Content to support@imigo.ai.

2.2.12. Queries and Generated Content may be used to improve the Service’s algorithms.

2.3. Enforcement

IMIGO may, at its discretion, remove Generated Content, restrict or block User access to the Service or Website, or take other measures to ensure compliance with laws or protect third-party rights if the User violates this Agreement.

2.4. Use of Queries and Content

IMIGO may use Queries and Generated Content worldwide without time restrictions for purposes such as improving the Service, marketing, or other purposes, without identifying the User or providing usage reports.

2.5. Technical Protections

Users must not attempt to bypass technical protections for the Service.

2.6. Data Compliance

Users must ensure compliance with applicable data protection laws (e.g., GDPR, UAE Federal Decree-Law No. 45/2021 on Personal Data Protection) when submitting Queries. Users are responsible for obtaining necessary consents for data shared with the Service and must not include personal data in Queries. Users will indemnify IMIGO for any claims or losses arising from unauthorized data submission within five (5) days of IMIGO’s demand.

2.7. Account Registration and Access

2.7.1. Users must register to create an Account to access the Service. Users aged 18 or older may register independently; minors require parental or legal guardian consent.

2.7.2. Registration requires an email address and a unique username. Optional Account details include full name, phone number, gender, date of birth, and profile image.

2.7.3. Simplified registration or authentication via third-party accounts may be available.

2.7.4. Users are responsible for securing their Account credentials and maintaining their confidentiality.

2.7.5. Users are liable for all actions taken via their Account unless they notify IMIGO of unauthorized access per Section 2.7.6.

2.7.6. Users must immediately notify IMIGO at support@imigo.ai of unauthorized Account access or credential breaches. IMIGO is not liable for data loss or damages due to User breaches of this Agreement.

2.7.7. Personal data in Accounts is processed per the Privacy Policy.

2.7.8. Users may manage Linked Payment Methods via their Account, subject to Section 4.

2.7.9. Users may not:

• Use Accounts in violation of this Agreement;
• Transfer Account credentials to third parties;
• Misrepresent Account ownership;
• Use Accounts for illegal purposes.

2.7.10. IMIGO may block or delete Accounts for suspicious activity, Agreement violations, legal breaches, or inactivity for three years.

2.7.11. Users may delete their Accounts via the Account settings.

2.8. Online Courses

2.8.1. Paid Subscriptions may include access to an online course library, subject to Subscription Plan terms.

2.8.2. Course access is granted concurrently with Service access unless otherwise specified.

2.8.3. The number of accessible lessons depends on the Subscription Plan.

2.8.4. Courses are informational and not licensed educational activities. They do not include certifications or qualifications.

2.8.5. Course materials are not guaranteed to achieve specific outcomes.

3. SUBSCRIPTION FEES AND PAYMENT TERMS

3.1. Basic Subscription Plan

Registered Users receive free access to the Service with a limit of 200 imicoins per 30-day period. Unused imicoins do not carry over. IMIGO may impose additional restrictions on the Basic Plan.

3.2. Payment for Subscriptions

3.2.1. Users may purchase Subscriptions via advance payment based on the chosen Subscription Plan, as outlined at https://app.imigo.ai/lk/plans.

3.2.2. IMIGO may unilaterally amend Subscription costs and features. Changes take effect upon publication unless otherwise specified.

3.2.3. Subscriptions are calculated based on 30-day periods. Users agree to automatic recurring payments at the end of each 30-day period unless canceled before the payment date. IMIGO may process payments within 30 days of the period’s end. If payment fails, the Subscription terminates at the end of the paid period.

3.2.4. Payments are processed in USD via Stripe.

3.2.5. Access is activated within one (1) day of payment receipt. Subscriptions are deemed activated upon access to Service features. If no written complaint is received within two (2) days of activation, the Service is considered provided.

3.2.6. Payments are processed via Stripe’s secure platform, which may require additional authentication (e.g., 3-D Secure).

3.2.7. Payment receipts are sent to the User’s registered email.

3.2.8. Users are responsible for accurate payment details. IMIGO is not liable for payment failures due to external issues (e.g., bank or network errors).

3.3. Linked Payment Method

3.3.1. Users may enable recurring payments or make one-time payments. A payment method becomes a Linked Payment Method after one successful payment. IMIGO may charge any Linked Payment Method for outstanding balances.

3.3.2. IMIGO debits the Subscription Plan cost initially selected by the User.

3.3.3. Users may change Subscription Plans, with changes effective after the current Subscription period.

3.3.4. By linking a payment method, Users confirm they:

• Are legally capable or have guardian consent;
• Own the payment method;
• Will not use it for illegal purposes;
• Provide accurate payment details;
• Secure their Account and payment method;
• Review payment terms and details.

3.3.5. IMIGO may restrict certain payment methods or limit their functionality for violations or security concerns.

3.3.6. Users can manage Linked Payment Methods in their Account.

3.3.7. IMIGO may request verification of payment method details, and failure to provide such may result in restrictions.

3.3.8. Actions using a Linked Payment Method are attributed to the User. Users must report unauthorized access to their bank and IMIGO immediately. IMIGO is not liable for unauthorized transactions if the User’s Account or payment details were used.

3.4. Refund Policy

3.4.1. Subscription fees are non-refundable once access is provided, as per Section 3.2.5. Non-use of the Service does not entitle Users to refunds.

3.4.2. Refunds may be considered if less than 200 imicoins are used. Users must request refunds via info@imigo.ai within five (5) business days. Refunds, if approved, are processed within 30 days.

3.5. Exceeding Subscription Limits

3.5.1. Exceeding Subscription limits may result in restricted or terminated access. The Service monitors automated or robotic behavior for security.

3.5.2. Users may purchase additional imicoins per Subscription Plan terms.

3.6. Bonuses

3.6.1. IMIGO may offer bonuses (e.g., additional imicoins) for specific actions.

3.6.2. Bonus terms are set unilaterally by IMIGO and published in the Service’s chat section.

3.6.3. Bonuses are awarded based on Service data or User-submitted evidence (e.g., screenshots) sent to info@imigo.ai.

3.6.4. Bonuses are credited within five (5) business days of confirmation.

4. USER GUARANTEES AND LIABILITY

4.1. Users are responsible for complying with this Agreement and for any third-party rights violations.

4.2. Users will indemnify IMIGO for losses arising from Subscription use or Agreement violations.

4.3. IMIGO is not liable for direct or indirect damages from Service use, non-use, or errors, except as required by UAE law.

4.4. IMIGO may restrict or block User access for repeated Agreement violations or legal breaches.

4.5. Users use Service materials at their own risk and are liable for any resulting damages.

4.6. Users are responsible for ensuring Generated Content complies with applicable laws and third-party rights.

4.7. IMIGO may refuse or remove Generated Content at its discretion. Users must assess risks associated with Generated Content.

5. INTELLECTUAL PROPERTY

5.1. No part of the Service or Website may be copied, modified, or distributed without IMIGO’s prior written consent, except as permitted by UAE law.

5.2. Unauthorized use of the Service or its content is prohibited.

5.3. Users may report intellectual property violations to support@imigo.ai with the subject "Intellectual Property Violation."

6. TECHNICAL SUPPORT

6.1. Users may report Service or Website issues or submit suggestions to info@imigo.ai. IMIGO responds within five (5) business days.

6.2. IMIGO may conduct maintenance with one (1) day’s notice via email.

6.3. IMIGO determines the resolution timeline for issues or maintenance.

6.4. Users waive rights to ideas or suggestions submitted to IMIGO, which are not confidential.

7. DISPUTE RESOLUTION

7.1. Disputes are resolved through negotiations under UAE law.

7.2. Parties must follow a pre-litigation process, with a 10-business-day response period for claims.

7.3. Unresolved disputes are referred to Dubai courts under UAE law.

8. AMENDMENTS

8.1. IMIGO may amend this Agreement at any time. Continued use after amendments signifies acceptance.

8.2. Users should regularly review the Agreement for updates.

8.3. Subscription Plans and periods may be amended, but paid Subscriptions remain unaffected until their term ends.

9. FINAL PROVISIONS

9.1. This Agreement is governed by UAE law. Unregulated matters are resolved per UAE law.

9.2. This Agreement supersedes all prior agreements between the User and IMIGO.

9.3. If any provision is invalid, the remaining provisions remain enforceable.

9.4. The English version of this Agreement prevails in case of discrepancies with translations.