PRIVACY POLICY

1. GENERAL PROVISIONS

1.1. Purpose of the Policy

1.1.1. This Privacy Policy (hereinafter “Policy”) outlines the procedures and conditions for the processing of personal data by IMIGO INTELLIGENT INFORMATION TECHNOLOGY L.L.C., a limited liability company registered under the laws of the United Arab Emirates, with its registered office at Dubai Business Bay, The Binary by Omniyat, Office 1914-223 (hereinafter “IMIGO” or “Operator”), concerning individuals or their legal representatives (hereinafter “User” or “Data Subject”) using the website https://imigo.ai/ (including all domains, subdomains, and pages, hereinafter “Website”) and the service at app.imigo.ai (hereinafter “Service”).

1.1.2. This Policy applies to all information that IMIGO may collect about Users of the Website and Service, including:

Personal Information: Data voluntarily provided by the User during registration (Account creation) or use of the Service, such as name, email address, phone number, or other details. Mandatory information is clearly marked.

Automatically Collected Data: Information transmitted automatically via the User's device, including IP address, cookie data, browser or device information, technical specifications, access times, and requested page addresses.

1.1.3. By using the Website or Service, the User unconditionally agrees to this Policy and the terms of personal data processing outlined herein. If the User disagrees with any terms, they must refrain from using the Website or Service.

1.1.4. IMIGO may use cookies and similar technologies on the Website to enhance functionality and analyze usage. By using the Website, the User consents to the collection, analysis, and use of cookies, including by third parties for statistical purposes. Users may manage cookie preferences through their browser settings, though disabling cookies may affect Service functionality.

1.2. Definitions

1.2.1. Automated Processing: Processing of personal data using computing technology.

1.2.2. Blocking of Personal Data: Temporary suspension of personal data processing, except where processing is necessary to clarify data.

1.2.3. Website: A collection of graphic and informational materials, software, and databases accessible at https://imigo.ai/.

1.2.4. Personal Data Information System: A set of databases containing personal data and the technologies and tools used to process them.

1.2.5. Anonymization of Personal Data: Actions rendering personal data unidentifiable to a specific User without additional information.

1.2.6. Processing of Personal Data: Any operation or set of operations performed on personal data, whether automated or manual, including collection, recording, organization, storage, updating, retrieval, use, transfer, anonymization, blocking, deletion, or destruction.

1.2.7. Personal Data: Any information relating directly or indirectly to an identified or identifiable User of the Website or Service.

1.2.8. Personal Data Authorized for Disclosure: Personal data that the Data Subject has consented to make accessible to an unrestricted audience.

1.2.9. User: Any individual or entity accessing the Website or Service.

1.2.10. Provision of Personal Data: Actions aimed at disclosing personal data to a specific person or group.

2. LEGAL BASIS FOR PROCESSING

2.1. IMIGO processes personal data in accordance with:

• UAE Federal Decree-Law No. 45/2021 on Personal Data Protection;
• General Data Protection Regulation (GDPR) for EU/EEA residents, where applicable;
• California Consumer Privacy Act (CCPA) for California residents, where applicable;
• Other applicable international and regional data protection laws.

2.2. Processing is based on:

• User consent provided during registration or Service use;
• The necessity to perform the User Agreement (available at https://imigo.ai/terms);
• IMIGO's legitimate interests, such as improving the Service, ensuring security, or complying with legal obligations.

3. PURPOSES OF PROCESSING

3.1. IMIGO processes personal data to:

• Provide access to and deliver the Service;
• Authenticate and manage User Accounts;
• Process payments via Stripe;
• Communicate with Users regarding Service updates or support;
• Improve and develop the Service and Website;
• Conduct analytics and generate statistics;
• Ensure security and prevent fraud;
• Comply with legal obligations.

4. DATA COLLECTED

4.1. IMIGO may collect:

• Registration Data: Email address, username, full name, phone number, gender, date of birth, and profile image (optional).
• Payment Data: Payment method details processed securely via Stripe. IMIGO does not store full payment card details.
• Usage Data: IP address, browser type, device information, access times, and page views.
• Query Data: User-submitted queries and Generated Content, which may be used to improve the Service.

4.2. Users must not submit personal data of third parties without their consent. IMIGO is not responsible for unauthorized third-party data submissions.

5. OBLIGATIONS OF IMIGO

5.1. Access Requests: Upon a Data Subject's or their representative's request, IMIGO will provide information about the personal data held within ten (10) business days. This period may be extended by five (5) business days with a reasoned notification to the Data Subject.

5.2. Refusal to Provide Data: If IMIGO refuses to provide data, it will issue a written explanation referencing applicable laws (e.g., UAE Federal Decree-Law No. 45/2021) within ten (10) business days, extendable by five (5) days with notification.

5.3. Data Correction and Deletion: IMIGO will allow Data Subjects to review their personal data. If data is incomplete, inaccurate, or outdated, IMIGO will update it within seven (7) business days of receiving verifiable information. If data is unlawfully obtained or unnecessary, IMIGO will delete it within seven (7) business days and notify the Data Subject and relevant third parties.

5.4. Accuracy Verification: Upon confirmation of inaccurate data by the Data Subject, their representative, or a regulatory authority, IMIGO will correct the data and unblock it within seven (7) business days.

5.5. Cessation of Processing: IMIGO will cease processing personal data:

• Within three (3) business days if processing is unlawful;
• Upon withdrawal of consent by the Data Subject;
• Upon achieving the processing purpose, with data deleted within thirty (30) days or blocked and deleted within six (6) months if deletion is not immediately feasible.

6. DATA SHARING AND TRANSFERS

6.1. IMIGO may share personal data with:

• Third-party service providers (e.g., Stripe for payment processing) under strict confidentiality agreements;
• Regulatory authorities to comply with legal obligations;
• Other parties with the User's explicit consent.

6.2. For Users in the EU/EEA, cross-border data transfers comply with GDPR requirements, including Standard Contractual Clauses where necessary.

7. DATA SECURITY

7.1. IMIGO implements technical and organizational measures to protect personal data, including encryption, access controls, and regular security audits.

7.2. Users are responsible for securing their Account credentials and devices to prevent unauthorized access.

8. USER RIGHTS

8.1. Users have the right to:

• Access their personal data;
• Request correction or deletion of their data;
• Withdraw consent for processing (where applicable);
• Restrict or object to processing under applicable laws;
• Data portability (e.g., under GDPR);
• Lodge a complaint with a supervisory authority (e.g., UAE Data Office, EU data protection authorities).

8.2. Requests can be submitted to support@imigo.ai. IMIGO will respond within the timeframes specified in Section 5.

9. RESPONSIBILITY

9.1. IMIGO is liable for losses caused by unlawful processing of personal data in accordance with UAE law and other applicable regulations.

9.2. Users are responsible for ensuring the accuracy of provided data and obtaining necessary consents for third-party data.

10. FINAL PROVISIONS

10.1. Users may contact IMIGO at support@imigo.ai for inquiries about personal data processing.

10.2. IMIGO may amend this Policy at any time. Changes take effect upon posting at https://imigo.ai/privacy-policy unless otherwise specified. Continued use of the Service or Website after changes signifies acceptance.

10.3. The current Policy is available at https://imigo.ai/privacy-policy.

10.4. This Policy is governed by UAE law, with applicable international regulations (e.g., GDPR, CCPA) for relevant Users.